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Dealing with Refund Requests - Internet Marketing
I think we all cringe and dread when we open our mail box and see that dreaded "Refund Request" in the subject line. And I guess we dread it for a number of reasons. 1. We know that that person got the use of our product and didn't have to pay a cent for it (and it can be a disturbing thought but it does happen? some people are just habitual refunders) 2. Advertising isn't cheap and when you've paid to get that customer in it can feel like a beat around the head when you not only refund the money but it often incurs a fee for the refund purchase, so now you've just paid that customer to have your materials 3. Organizing a refund could be time spent better doing other things The best thing you can do for yourself and your company is to keep a "cool head" about it. Getting all nancy about it even if it is a "habitual refunder" can do more damage for your name in the long run. I'm sure we're all aware of the statistics of if someone has a bad experience with your business they will tell 11 people about it, if they have a pleasant experience they will only tell 3 people about it. Well I think those numbers are a little higher on the internet. People have access to forums, emails, websites etc.. etc.. They will take neither pity nor a second thought to run off to these places and give your name a real bashing if you handle the refund request in an unprofessional manner. Once they head to these type places on the internet you can pretty much be assured they will be telling a LOT more then just 11 people. One bad review is all it takes to lose business. Thankfully most people in the world are "decent" and won't take advantage of you or your company and sometimes the best mind set to have is believing they have a genuine reason for requesting the refund. And sometimes not all business is lost even if someone has "requested a refund", if you've dealt with it professionally and their motives for the refund were of good intentions (maybe that wasn't the product they were interested in) you could still stand a chance doing business with this person down the track with another offer of something that's more suited to them. © Joanne King - http://www.joesy.com/ Get your Free book on "Affiliate Marketing - Quick Start Guide" by visiting http://www.joesy.com . You are welcome to reprint this article on your website or send to your mailing list however it may not be edited and the link in this bio must stay active. Cheers =)
Wachovia has agreed to pay $163 million to settle allegations in a Philadelphia lawsuit that it failed to stop telemarketers from taking advantage of thousands of elderly consumers. SHENZHEN, China, Oct. 10 JINGWEI-Acquisition SHENZHEN, China , /Xinhua-PRNewswire-FirstCall/ -- Jingwei International Limited , one of the leading integrated marketing companies in China , today announced that ... In many of these editorials, I have often stressed that companies live or die from repeat business. Aspect will host hundreds of customers, prospects, and partner attendees at the conference, entitled "Live Solutions, Real Experiences." ACE is a leading international forum to discuss strategies for bringing ... The new national do-not-call list designed to ward off unwanted sales pitches from telemarketers had registered nearly 2.7 million phone numbers as of yesterday, nearly one week after overwhelming demand ... Have you ever picked up the phone and found yourself having to find multiple ways to say "no" to something that you can only describe as a telemarketing scheme? The fact is there are a lot of scam artists and ... The CRTC says nearly 2.7 million phone numbers have signed on with the new national do-not-call list. Direct marketers cope with the slumping economy by cutting their hiring plans for the remainder of 2008, imposing hiring freezes and laying off workers, according to the latest employment survey from executive ... A Sewall's Point couple has pleaded guilty to federal fraud charges for lying to investors across South Florida to get them to invest in foreign currency. At this year's annual Direct Marketing Association conference, Xerox and some of its leading direct marketing customers, will demonstrate the importance of creating documents that are more relevant to consumers ... A Canadian woman has pleaded guilty in New Hampshire to defrauding elderly Americans in an international telemarketing scheme. By David J. Pollay Over the last few years I have heard more and more people complain about the telemarketing calls they receive at home, and now increasingly on their cell phones. Well, with involvement from the tall foreheads in the government in charge, we knew this would happen. IA Global, Inc.'s 100% Subsidiary Global Hotline Philippines Inc. Announces Agreement to Supply Telemarketing Services to MENSA GROUP, Inc. On September 29, 2008, just about all major newscasts across Canada carried something about our new national copy of the American do not call line - and virtually every TV station and newspaper web site had a ... INDIANAPOLIS -- Voters have a clear choice in this year's race for state attorney general between a candidate who works in the office and is seeking to enhance its duties and an opponent who wants to make ... As of this week, Canada has a national Do Not Call list, allowing consumers to opt out of the calls of telemarketers. DULUTH, MN, October 04, 2008 /24-7PressRelease/ -- Tele Resources, Inc. the premier outbound only telemarketing center will be launching its first TV commercial through a partnership with the C.W. Allen group ... One of the top consumer complaints in Wisconsin is telemarketers. It goes without saying then, that most people don't think too highly of them . |
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So you've got everything in place, busily working away for you. You've got your banners out, you've exchanged links, you've optimized your site for the search engines, you've got ad and P. Click here to return to the Internet
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